- What does the IT consulting service cover?
Our IT consulting and digital solution services primarily include IT strategic planning, digital transformation consulting, business process analysis, system architecture planning, software and platform solution consulting, data management planning, cloud technology consulting, IT infrastructure optimization, and project implementation planning. Specific service content is assessed and determined based on the client’s business needs, company size, and project objectives.
- How do I get started with the consulting service?
Clients can submit their consulting requests via our website, providing basic information about their company, project goals, existing technical environment, and the issues requiring resolution. Upon receipt of the request, we will review the submitted information and communicate further with the client regarding the scope of service, project requirements, and next steps.
- How are service fees determined?
Service fees are assessed individually for each project, as requirements vary in terms of complexity, scope, implementation timeline, and technical specifications. If service prices are displayed on the website, the listed content and rates apply; for projects requiring customized solutions, the final fee is determined after both parties confirm the scope of service.
- Can service plans be customized?
Yes. We do not require all clients to adopt the same solution. We provide tailored consulting plans based on the enterprise’s current IT environment, business processes, and development goals, adjusting the service content and implementation scope to meet specific project needs.
- How long does the service process usually take?
The duration depends on the project scale, the nature of the consulting, the readiness of materials, and the pace of client feedback. Simple consultations may be completed quickly, whereas services involving comprehensive digital planning, system architecture analysis, or multi-stage projects may require more time. The specific timeline will be confirmed with the client before the project begins.
- What materials should the client prepare in advance?
To enhance consulting efficiency, clients may provide information such as business processes, details on existing IT systems, project goals, current issues, and relevant technical requirements. We request only the information necessary for the project.
- Do you guarantee specific business outcomes?
IT consulting is a professional advisory and technical planning service; final implementation results may be influenced by factors such as the client’s internal management, existing system environment, third-party technology platforms, and actual execution. Therefore, while we provide professional advice and solutions based on the agreed scope, we cannot offer absolute guarantees regarding business outcomes that are beyond our direct control.
- Can the service be cancelled or modified?
If a client needs to adjust, pause, or cancel a confirmed service, they should contact us as soon as possible. For consulting services that have already commenced or been completed, the handling of fees and refund eligibility will be determined based on the agreed-upon service scope, actual progress, and applicable laws.
- How is client-provided information protected?
We prioritize the security and privacy of client information. Business materials, technical information, and other necessary data provided by the client during the consulting process will be used solely for the purpose of delivering the relevant services and handled in accordance with applicable privacy and data protection requirements.
- Are third-party software or platforms included in the service?
If a project involves third-party software, cloud platforms, hosting services, or other external technical services, the associated costs, licenses, usage conditions, and terms of service may be separately stipulated by the respective third parties. Unless otherwise expressly agreed upon by both parties, the costs for third-party products or services are not automatically included in our consulting service fees.
- Is ongoing support available after the consulting service is completed?
Depending on the specific service plan, we can provide follow-up consulting, technical planning, system optimization recommendations, project follow-up, and other forms of support. The specific scope of support, service duration, and fees will be governed by the service plan confirmed by both parties.
- How are the terms of service updated?
We may update these terms from time to time to reflect changes in business models, the scope of technical services, or applicable laws and regulations. Updated terms will be published on our website and will take effect from the date of publication within their applicable scope. Continued use of the services by the client constitutes acknowledgment of the latest applicable terms.
Important Notice: The IT consulting and digital solutions provided on this website are intended for professional services related to enterprise technical planning, system optimization, and digital transformation. The specific project content, scope of delivery, fees, timeline, and the rights and obligations of both parties shall be governed by the service plan or relevant agreement finally confirmed by the client and the service provider.