ALEXE RUS RIDES LTD provides pre-arranged taxi, airport transfer, everyday travel, local transportation, and private passenger transport services. Because transportation services are scheduled and arranged specifically for each customer, cancellations and refunds are subject to the terms below.
1. Cancellation Requests
Customers who need to cancel a confirmed booking should contact ALEXE RUS RIDES LTD as soon as possible using the contact details provided below.
Cancellation request timeframe: Cancellation requests should be submitted before the scheduled pick-up time.
Once a vehicle and driver have been arranged specifically for a journey, cancellation options may be limited, particularly when the request is made close to the scheduled departure time.
2. Refund Eligibility
Refund eligibility may depend on the timing of the cancellation and whether the transportation service has already been provided or arrangements have been substantially made.
Where a refund is approved, the amount refunded will generally correspond to the amount eligible under the applicable booking terms.
No refund will normally be available for a journey that has already been completed.
3. Customer-Requested Cancellation
If a customer cancels a booking before the scheduled pick-up time, ALEXE RUS RIDES LTD will review the cancellation request according to the applicable booking conditions.
Where the booking qualifies for a refund, the refund will be processed after the cancellation has been reviewed and approved.
Refund approval timeframe: Refund requests are generally reviewed within 1 business day of receiving the cancellation request and relevant information.
4. Refund Processing
Once a refund has been approved, ALEXE RUS RIDES LTD will initiate the refund using the applicable original payment method, where possible.
Refund processing timeframe: Approved refunds are generally processed within 1 business day after approval.
Refund arrival timeframe: After the refund has been processed, the funds will generally be credited to the customer’s original payment method within 3 business days, depending on the customer’s bank or payment service provider.
The time required for the funds to appear in the customer’s account may therefore vary depending on the financial institution involved.
5. No-Show
If a customer fails to appear at the agreed pick-up location at the scheduled time and does not contact ALEXE RUS RIDES LTD within a reasonable period, the booking may be treated as a no-show.
A no-show may be non-refundable where the vehicle and transportation arrangements were already made specifically for the customer.
6. Late Cancellation
Cancellations made shortly before the scheduled pick-up time may result in limited or no refund because the vehicle and driver may already have been allocated to the journey.
Customers are encouraged to notify us as early as possible if they are unable to travel.
7. Driver or Service Cancellation
If ALEXE RUS RIDES LTD is unable to provide a confirmed journey due to circumstances within our responsibility, we will make reasonable efforts to offer an appropriate alternative arrangement where possible.
Where an alternative arrangement cannot be provided and the customer is entitled to a refund, the applicable payment will be refunded.
Refund processing timeframe: Eligible refunds following a service cancellation by ALEXE RUS RIDES LTD will generally be processed within 1 business day.
Refund arrival timeframe: After processing, the refund will generally reach the original payment method within 3 business days, subject to the payment provider or bank.
8. Delays and Unforeseen Circumstances
Transportation services may be affected by circumstances outside our reasonable control, including severe traffic, road closures, accidents, adverse weather, airport disruptions, public events, vehicle emergencies, or other unforeseen circumstances.
Where a delay or disruption occurs, we will make reasonable efforts to communicate with the customer and provide an appropriate solution where practicable.
Any refund relating to such circumstances will be assessed based on the individual booking and applicable legal requirements.
9. Incorrect Booking Information
Customers are responsible for providing accurate booking information, including pick-up and destination addresses, travel dates, times, passenger numbers, and contact details.
If incorrect or incomplete information provided by the customer prevents the service from being fulfilled, the booking may not qualify for a refund.
10. Payment Method
Transportation services provided by ALEXE RUS RIDES LTD are one-time purchases for the specific journey booked. We do not operate subscription plans or recurring billing arrangements.
Refunds, where approved, will generally be returned to the original payment method used for the booking.
11. How to Request a Refund
To request a cancellation or refund, please contact us and provide:
- Customer name
- Booking details
- Scheduled travel date and time
- Pick-up and destination information
- Reason for the cancellation or refund request
- Relevant payment or booking reference, if available
Providing complete information helps us review the request efficiently.