These Terms & Conditions govern the use of the ALEXE RUS RIDES LTD website and the booking and purchase of taxi, airport transfer, private passenger transport, and pre-arranged vehicle services. By using our website or making a booking, you agree to comply with these Terms & Conditions.
1. About Our Services
ALEXE RUS RIDES LTD provides pre-arranged taxi and private passenger transport services. Customers may use our website to enquire about or book transportation services, including airport transfers, local journeys, everyday travel, and other pre-arranged passenger transportation.
Service availability may depend on the requested journey, location, date, time, and vehicle availability.
2. Online Bookings
Customers are responsible for providing accurate and complete information when making a booking, including:
- Passenger name and contact details
- Pick-up location
- Destination
- Travel date
- Requested pick-up time
- Number of passengers
- Relevant journey requirements
A booking may not be accepted if the information provided is incomplete, inaccurate, or if the requested service is unavailable.
Once a booking has been accepted, customers should ensure that the booking details are correct and contact us as soon as possible if any information needs to be changed.
3. Booking Confirmation
A booking is considered confirmed only when ALEXE RUS RIDES LTD has accepted the booking and provided appropriate confirmation.
Submitting a booking request through the website does not necessarily mean that the journey has been accepted. We may contact you if additional information is required before confirming the service.
4. Pricing and Charges
The applicable price or fare will be communicated to the customer before the booking is completed, where applicable.
Prices may vary depending on factors such as journey distance, destination, travel requirements, number of passengers, and other relevant service conditions.
Any additional charges that have been agreed with the customer or arise from additional services requested by the customer may be payable in addition to the original booking amount.
5. Billing and Payment Terms
All purchases of transportation services through ALEXE RUS RIDES LTD are one-time sales and one-time payments for the specific journey or service booked.
ALEXE RUS RIDES LTD does not operate subscription plans or recurring billing arrangements for these services. Customers will not be automatically charged on a recurring basis.
Payment is due according to the payment terms provided at the time of booking. Where online payment is available, customers must provide valid payment information and ensure that sufficient funds are available to complete the transaction.
A payment confirmation or booking confirmation may be provided following successful payment or acceptance of the booking, as applicable.
6. Cancellations and Changes
Customers who need to cancel or change a booking should contact ALEXE RUS RIDES LTD as soon as reasonably possible.
Cancellation or amendment arrangements may depend on the type of journey, how close the request is to the scheduled pick-up time, and whether costs or arrangements have already been incurred in connection with the booking.
Any applicable cancellation charges or refund conditions will be communicated in accordance with the applicable booking terms.
7. Passenger Responsibilities
Passengers are expected to:
- Provide accurate booking information
- Be ready at the agreed pick-up location and time
- Follow reasonable instructions from the driver
- Behave respectfully and appropriately during the journey
- Take reasonable care of the vehicle
- Comply with applicable laws and transportation requirements
Passengers may be refused transportation where their behaviour creates a safety risk, causes serious disruption, or is otherwise unlawful or inappropriate.
8. Pick-Up and Waiting Time
Customers should be available at the agreed pick-up location at the scheduled time.
If a passenger is not available at the agreed location, the driver may wait for a reasonable period depending on the circumstances. Additional waiting charges may apply where such charges have been communicated or agreed.
Customers should provide accurate pick-up information to help ensure that the driver can locate the passenger efficiently.
9. Airport Transfers
For airport transfer bookings, customers should provide accurate flight and travel information where requested.
Flight delays, cancellations, airport congestion, traffic conditions, and other circumstances outside our reasonable control may affect the scheduled journey.
Customers should contact ALEXE RUS RIDES LTD as soon as reasonably possible if their flight or travel arrangements change.
10. Delays and Unforeseen Circumstances
ALEXE RUS RIDES LTD will make reasonable efforts to provide services at the agreed time. However, transportation services may be affected by circumstances outside our reasonable control, including traffic congestion, road closures, adverse weather, accidents, vehicle restrictions, public events, or other unforeseen circumstances.
Where such circumstances occur, we will make reasonable efforts to minimise disruption and communicate relevant information to the customer where practicable.
11. Vehicle and Service Availability
The specific vehicle used for a journey may depend on availability and operational requirements.
Where necessary, ALEXE RUS RIDES LTD may arrange a suitable alternative vehicle or transportation solution of a comparable nature.
12. Prohibited Conduct
Customers must not use our services for any unlawful purpose or engage in conduct that may endanger the driver, passengers, vehicle, or other road users.
The transportation of prohibited, illegal, dangerous, or hazardous items is not permitted.
13. Personal Belongings
Passengers are responsible for their personal belongings during the journey. ALEXE RUS RIDES LTD is not responsible for personal property that is lost, damaged, or left behind in a vehicle except where liability cannot lawfully be excluded or limited.
If you believe you have left an item in a vehicle, please contact us as soon as possible with details of the journey and item.
14. Website Use
Customers agree to use the website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful purposes
- Submit false or misleading information
- Attempt to interfere with the operation or security of the website
- Attempt to gain unauthorised access to website systems or data
- Use the website in a way that could damage or disrupt our services
We reserve the right to restrict or suspend access where misuse or unlawful activity is suspected.
15. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to ALEXE RUS RIDES LTD.
You may access and use the website for personal and legitimate purposes, but you may not reproduce, distribute, modify, or commercially exploit website content without prior written permission.
16. Limitation of Liability
ALEXE RUS RIDES LTD will take reasonable care in providing its transportation services. However, we are not responsible for losses, delays, or disruption caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
17. Third-Party Services
Certain website functions, including payment processing, mapping, communication, or other technical services, may be provided by third-party service providers.
The use of third-party services may be subject to their own terms and policies. ALEXE RUS RIDES LTD is not responsible for matters arising solely from the operation of independent third-party services, except where required by applicable law.
18. Privacy
Personal information collected through the website and booking process will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
By using our website and booking services, you acknowledge that your information may be processed as necessary to arrange and provide the requested transportation service.
19. Amendments to These Terms
ALEXE RUS RIDES LTD may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.
The latest version will be published on our website. Customers should review the Terms & Conditions before making a new booking.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, subject to any mandatory consumer rights and protections that apply to the customer.
Any disputes will be handled in accordance with applicable UK laws and regulations.