ALEXE RUS RIDES LTD respects your privacy and is committed to protecting the personal information you provide when using our website and vehicle booking services. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, make a booking, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Pick-up and drop-off locations
  • Travel date and requested journey time
  • Booking and journey details
  • Passenger requirements or other information provided when making an enquiry
  • Payment and transaction-related information where necessary to process a booking
  • Technical information such as IP address, browser type, device information, and website usage data

We only request information that is reasonably necessary to provide, manage, and improve our services.

2. How We Use Your Information

ALEXE RUS RIDES LTD may use your personal information to:

  • Process and manage vehicle bookings
  • Arrange taxi and private passenger transportation
  • Provide airport transfer and local travel services
  • Communicate with you regarding your booking or enquiry
  • Confirm journey details and provide service-related updates
  • Process payments and maintain transaction records
  • Respond to customer enquiries and requests
  • Maintain the security and functionality of our website
  • Improve our services and customer experience
  • Comply with applicable legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

3. Legal Basis for Processing

Where applicable under UK data protection law, including the UK General Data Protection Regulation (UK GDPR), we process personal information on one or more of the following legal bases:

  • Performance of a contract: where processing is necessary to arrange and provide your requested transportation services.
  • Legitimate interests: where processing is necessary for the operation, security, administration, and improvement of our business and services.
  • Legal obligation: where we are required to retain or disclose information to comply with applicable laws.
  • Consent: where you have voluntarily provided consent for a specific processing activity.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal requirements.

4. Booking and Transportation Information

When you book a journey through our website, we may need to collect information relating to your transportation requirements, including pick-up and destination details, travel dates, journey times, and passenger information.

This information is used to arrange and provide the requested vehicle service. Where necessary, relevant booking information may be shared with drivers, transportation personnel, payment providers, or service providers involved in fulfilling your booking.

5. Payment Information

Where online payment facilities are available, payment transactions may be processed by third-party payment service providers. We may receive limited transaction information necessary to confirm and manage your payment.

ALEXE RUS RIDES LTD does not intend to store complete payment card details on its own systems where payment processing is handled by an authorised third-party payment provider. Customers should also review the applicable privacy policies of the payment provider used for their transaction.

6. Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary to provide our services, including:

  • Payment processing providers
  • Booking and website service providers
  • IT, hosting, and technical support providers
  • Drivers or transportation personnel where necessary to fulfil a booking
  • Professional advisers and business service providers
  • Government authorities, regulators, law enforcement agencies, or other parties where required by law

We do not sell personal information to third parties.

Third-party service providers are expected to process personal information only for appropriate purposes and in accordance with applicable data protection requirements.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and user experience.

Cookies may help us understand how visitors use our website and enable certain website features to operate properly. Where required by applicable law, we will request appropriate consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

8. Data Security

ALEXE RUS RIDES LTD takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers should therefore understand that information submitted over the internet carries some inherent security risks.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing transportation services, maintaining booking and transaction records, resolving enquiries or disputes, and meeting legal, accounting, tax, or regulatory requirements.

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of where appropriate.

10. International Data Transfers

Some service providers used by our website or business may process personal information outside the United Kingdom.

Where personal information is transferred internationally, ALEXE RUS RIDES LTD will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection laws.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Request the transfer of certain personal information to another organisation
  • Withdraw consent where processing is based on consent

If you wish to exercise any applicable rights, please contact us using the contact details provided below.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from ALEXE RUS RIDES LTD and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our services are intended for general customers and are not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

ALEXE RUS RIDES LTD may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices.

Any updated version will be published on this page with the revised effective date where appropriate. We encourage customers to review this Privacy Policy periodically.