ALEXE RUS RIDES LTD provides pre-arranged taxi, airport transfer, everyday travel, local transportation, and private passenger transport services. This Service Fulfilment Policy explains how bookings are processed and the expected timeframes for arranging and providing our services.
1. Booking and Service Request
Customers can submit a transportation request through our online booking service by providing the required journey information, including the pick-up location, destination, travel date, requested pick-up time, passenger details, and contact information.
Booking processing timeframe: Booking requests are generally reviewed and processed within 1 business day of being received.
Where additional information is required, we may contact the customer before confirming the booking. The processing timeframe may therefore depend on the completeness of the information provided.
2. Booking Confirmation
Once the requested journey has been reviewed and availability has been confirmed, ALEXE RUS RIDES LTD will provide booking confirmation using the contact details supplied by the customer.
Booking confirmation timeframe: Confirmed bookings are generally issued within 1 business day after the required booking information has been received and service availability has been established.
Submitting an online request does not by itself guarantee that a journey has been accepted.
3. Pre-Arranged Transportation
Our transportation services are provided according to the date and time agreed when the booking is confirmed.
Service fulfilment timeframe: The journey will normally be provided on the scheduled travel date and at the agreed pick-up time stated in the booking confirmation.
Customers should be ready at the agreed pick-up location at the scheduled time to help ensure the journey can be completed as planned.
4. Airport Transfer Services
For airport transfers, customers should provide accurate flight information and travel details where applicable.
Airport transfer timeframe: The service will be arranged for the scheduled pick-up date and time confirmed with the customer. Flight delays, cancellations, traffic congestion, road closures, weather conditions, and other circumstances outside our reasonable control may affect the actual journey time.
Customers should notify us as soon as possible if their flight or travel arrangements change.
5. Local and Everyday Travel
For local trips, everyday transportation, and other private passenger journeys, the vehicle service will be provided according to the confirmed booking schedule.
Fulfilment timeframe: Services are normally fulfilled on the scheduled date and at the agreed pick-up time.
Any changes requested by the customer are subject to availability and should be communicated as early as possible.
6. Payment and Service Fulfilment
Transportation services are provided as one-time purchases for the specific journey booked. ALEXE RUS RIDES LTD does not provide subscription-based transportation services or recurring billing.
Where payment is required before the journey, the booking may be processed after successful payment and confirmation of service availability.
Payment processing timeframe: Online payments are generally processed at the time the booking is completed, subject to the processing time of the applicable payment provider.
7. Changes to a Booking
Customers who need to change a confirmed booking should contact ALEXE RUS RIDES LTD as soon as possible.
Change request timeframe: Customers should submit change requests before the scheduled pick-up time. Changes requested close to the scheduled journey may not always be possible and are subject to vehicle and driver availability.
8. Cancellation Requests
Customers who need to cancel a booking should contact us as soon as reasonably possible.
Cancellation processing timeframe: Cancellation requests are generally reviewed and processed within 1 business day of receipt.
Any applicable refund will be handled according to the terms applicable to the relevant booking.
9. Delays and Circumstances Beyond Our Control
ALEXE RUS RIDES LTD will make reasonable efforts to provide transportation according to the confirmed schedule. However, service times may be affected by circumstances outside our reasonable control, including severe traffic, accidents, road restrictions, extreme weather, airport disruptions, vehicle emergencies, or other unforeseen events.
Where a delay occurs, we will make reasonable efforts to communicate relevant information to the customer and minimise disruption where practicable.
10. Customer Responsibilities
Customers are responsible for providing accurate booking information and being available at the agreed pick-up location and time.
Customers should allow sufficient time for airport check-in, connecting travel, appointments, and other activities following the transportation service, as actual journey times may vary because of traffic and other external conditions.