This service delivery and response timeframe applies to IT consulting and digital solution services purchased through this website. We are committed to responding to client needs according to a clear and reasonable schedule and providing appropriate consulting and delivery support based on project scale, service content, and actual circumstances.
- Service Confirmation Time
After the client completes the order and payment, we typically confirm the order within 1–2 business days and communicate with the client regarding project requirements via the email address or other contact details provided.
Response times may be extended if order information is incomplete or if the scope of service requires further clarification.
- Initial Response to Requirements
Upon receiving the project requirements submitted by the client, we typically provide an initial response within 1 business day.
The initial response serves to acknowledge receipt of the requirements and gain an understanding of the project’s basic situation. It does not imply the completion of technical analysis or the final solution.
- Requirements Communication Time
For projects requiring further analysis, we typically conduct a requirements discussion with the client within 1–3 business days following order confirmation.
Topics of discussion may include:
Current enterprise IT environment;
Project objectives and business requirements;
Current status of systems or platforms;
Digital transformation needs;
Project scope and expected outcomes;
Service duration and subsequent arrangements.
- Consulting Proposal Delivery Time
For standard IT consulting services, we schedule proposal delivery based on project complexity after completing the necessary requirements discussions and data collection.
Generally, preliminary consulting recommendations or proposals are provided within 3–7 business days; for projects involving complex system architecture, business process analysis, or customized digital planning, specific delivery times will be outlined separately during the project confirmation stage.
- Customized Project Timelines
For large-scale or highly customized digital solution projects, the delivery timeline may exceed that of standard services.
In such cases, we develop a phased plan based on the project scope and inform the client of the estimated timelines for:
Requirements analysis;
Proposal design;
Delivery of phased deliverables;
Final project delivery.
Specific timelines are subject to the project plan or service agreement confirmed by both parties.
- Client Data Submission Time
Clients are expected to provide the necessary information required for the consulting engagement in a timely manner, including business requirements, system information, project objectives, and other relevant materials. If project delays occur because the client fails to provide materials, confirm plans, or respond with necessary information in a timely manner, the relevant delivery schedule will be extended accordingly.
- Working Hours and Scope of Response
Unless explicitly stated otherwise on the service page, our standard service response times fall within normal business hours on working days.
Inquiries submitted on weekends, public holidays, or outside of working hours will generally enter the standard processing workflow on the next working day.
“Response time” refers to the time taken to initially process or reply to a client request; it does not equate to the time by which the issue is resolved or the project is completed.
- Urgent Requests
If a client submits an urgent technical inquiry or requests an expedited project, we will assess the feasibility of providing expedited service based on current staffing and project resources.
Should expedited services incur additional costs, we will inform the client prior to execution and proceed only after obtaining the client’s confirmation.
- Delays Caused by Third-Party Factors
If the project involves third-party software, cloud platforms, hosting services, external technical vendors, or other services beyond our direct control, delivery schedules may be affected by third-party response times, system maintenance, or technical issues.
In such instances, we will inform the client of the situation in a timely manner and assist in moving the project forward.
- Delivery Completion Criteria
Services are generally considered delivered once the agreed-upon deliverables—such as consultation reports, technical recommendations, digital planning documents, or other service outputs—have been completed in accordance with the confirmed scope and delivered to the client’s designated email address, online platform, or other agreed-upon channel.
If the client identifies a significant discrepancy between the delivered content and the mutually confirmed scope of service, they should contact us promptly upon receipt of the deliverables.
- Service Response and Final Outcomes
We will make reasonable efforts to provide services within the aforementioned timeframes; however, actual timing may be influenced by project complexity, the speed of client feedback, the completeness of materials, third-party services, and other uncontrollable factors.
Therefore, the timeframes mentioned above serve to indicate expected response and delivery cycles; unless a specific deadline is confirmed in writing by both parties, they do not constitute an absolute guarantee regarding the final completion date of a specific project.
- Contact and Progress Inquiries
Clients may inquire about order status and project progress via the email address, contact form, or other designated contact channels published on our website.
During the course of the project, we will provide necessary progress updates based on the service type and project schedule.